Trust, safety, and how we vet our network
SmileTripCare is not an open marketplace. We work with a curated network of clinics, specialists, and partners in Medellín and Manizales. This page explains how we review partners, how your journey is coordinated, and how to reach us if something feels off.
How we vet clinics & specialists
- • We start from existing clinical references, not anonymous applications.
- • Clinics and specialists must have a physical presence and verifiable track record.
- • We review credentials, publicly available information, and institutional context.
- • We focus on fit for international patients: communication, transparency, and follow‑up.
How we vet hosts & experiences
- • Hosts and experiences are invite‑only or referred by trusted partners.
- • We look for clear descriptions, house rules, and realistic expectations.
- • Experiences must fit a recovery‑first mindset: comfort, safety, and calm.
- • All supply is subject to admin approval before it appears in the marketplace.
Approval and verification model
Curated, not open listing
New clinics, specialists, hosts, and experiences enter the system through referrals and internal review. There is no public “list your service” form.
Admin approval required
Every specialist, host, and experience has an approval status. Only approved and published items are visible to patients in the marketplace and builder.
Ongoing curation
We monitor feedback and outcomes. Partners can be paused or removed if quality, communication, or safety expectations are not met.
Family‑hosted experience standards
Family‑hosted stays are designed to feel warm and local, but they must still meet clear expectations:
- • Transparent description of rooms and shared spaces.
- • Clear house rules and quiet hours.
- • Basic privacy and safety standards (locks, access control).
- • Realistic photos and descriptions reviewed by our team.
Hosts are part of a curated network. We aim for:
- • Orientation and support on arrival and during recovery.
- • Respectful, non‑intrusive hospitality.
- • Alignment with medical recovery needs (rest first, tourism second).
Medical coordination standards
We coordinate the journey; licensed clinics and specialists provide diagnosis and treatment. In practice:
- • You always have the right to ask questions, request clarifications, or seek a second opinion.
- • Treatment decisions are made between you and your clinical team, not by coordinators.
- • We help you understand logistics, timelines, and what to expect before and after treatment.
Medical disclaimer: we coordinate travel, hospitality, and communication. Medical advice, diagnosis, and treatment are provided by licensed professionals in Colombia, who remain responsible for clinical care.
Support and escalation
If something does not feel right before or during your journey, we want to hear from you.
- • Before travel: reply to your coordinator or use WhatsApp to share your concern.
- • During your stay: contact your coordinator and clinic immediately to align on next steps.
- • After your trip: share feedback via the in‑app feedback button or email so we can improve and act.
This page is not a substitute for emergency services. In a medical emergency, always contact local emergency numbers or seek urgent care immediately.